Improving Quality Care Through Advocacy: Collaborating with the LTC Ombudsman

Select tickets

Please select only one ticket type below, if you have questions call (518) 462-4800 ext. 22.

Webinar: Ombudsman (2/19/25) $209.00

About the event

 Credit Card payment and login is required for online registration. If you need assistance with your user name and password, please contact NYSHFA prior to registering at (518) 462-4800 ext 22 or via email to earmstrong@nyshfa-nyscal.org. Prices reflected below are non-member prices, member pricing available after login.  

Description

This session will provide attendees with a basic framework of the history, structure, authority, and function of the NYS LTC Ombudsman Program.   

In addition, speakers will discuss the following:

  • The top 10 DOH deficiencies in both SNF and ALF settings and how the LTC Ombudsman program can assist in helping prevent those citations.
  • An Ombudsman can help with that? Utilizing your Ombudsman as a resource to identify solutions for difficult or unique situations (Ombudsmen are in multiple facilities and may have seen similar situations and can bring a different (prospective/perspective) and point of view).
  • Real life examples of positive outcomes when facility staff and Ombudsmen work together to improve quality of life and ensure Resident’s Rights are protected.


 Presented by: Rebecca Alder & Claudette Royal | NYS Office of the Aging
 

Target Audience

Administrators, Executive Directors, Directors of Nursing, Assistant Directors of Nursing, Nurse Educators, other Interdisciplinary Team Members. 

CEUs

1.5 CEUs is available for ALAs and LNHAs.

Confirmations

One day prior to the session, all registrants will be emailed:

  • A link to the webinar program
  • Handouts for the presentation, including a credit and evaluation form for CEUs.

PLEASE NOTE: Cost is per connection. Multiple participants may listen in on one connection at the cost of one registration. Multiple lines from the same facility will be invoiced an additional registration fee.

Refund & Cancellation Policy

No refunds will be issued after the webinar.

 

When & Where
Feb 19
19th February 2025
10:00 AM - 11:30 AM