Case Management: Reducing Conflict, De-escalation, and Documentation
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Credit Card payment and login is required for online registration. If you need assistance with your user name and password, please contact NYSHFA prior to registering at (518) 462-4800 ext 22 or via email to earmstrong@nyshfa-nyscal.org. Prices reflected below are non-member prices, member pricing available after login. |
About the event
Description Effectively managing conflict is a critical skill in Adult Homes, or any healthcare setting, and proper documentation plays a key role in ensuring transparency, compliance, and improved outcomes. This interactive webinar, led by a former Department of Health professional, will provide essential strategies for reducing conflict, de-escalating tense situations, and developing appropriate documentation. Attendees will gain practical techniques for identifying the early signs of conflict and applying de-escalation methods to prevent situations from escalating further. The session will also cover best practices for documenting incidents in a clear, objective, and legally sound manner, ensuring that records reflect what truly happened while protecting both staff and residents.
Target Audience Administrators, Executive Directors, Directors of Nursing, Assistant Directors of Nursing, other Interdisciplinary Team Members. CEUs 1.5 CEUs is available for ALAs and LNHAs. Confirmations One day prior to the session, all registrants will be emailed:
PLEASE NOTE: Cost is per connection. Multiple participants may listen in on one connection at the cost of one registration. Multiple lines from the same facility will be invoiced an additional registration fee. Refund & Cancellation Policy No refunds will be issued after the webinar.
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